Airline Customer Service Fresher Jobs in Dumdum

As an Airport Ramp Executive, you will play a key role in ensuring the smooth operation of ramp services at Dumdum Airport. Your responsibilities will include:- **Aircraft Marshalling**: Assist in guiding aircraft to and from the parking areas using signals, ensuring safety and efficiency during arrivals and departures.- **Baggage Handling**: Safely load and unload passenger luggage from aircraft, ensuring all bags are sorted correctly and delivered on time.- **Ground Equipment Operation**: Operate ground support equipment such as tugs and baggage carts, following safety protocols to maintain a safe working environment.- **Safety Checks**: Conduct regular inspections of the ramp area, reporting any hazards or issues to maintain a safe and organized workspace.- **Team Coordination**: Work closely with other team members and departments, ensuring effective communication and collaboration to facilitate smooth ramp operations.To be successful in this role, you should have:- **High School Education**: A minimum education of 10th pass is required to understand basic operational procedures.- **Communication Skills**: Strong verbal communication skills are essential for effective interaction with colleagues and other airport staff.- **Team Player**: Ability to work well in a team environment is important, as you will be coordinating with various personnel.- **Attention to Detail**: A keen eye for detail will help ensure safety and compliance with airport regulations.- **Strong Work Ethic**: Commitment to punctuality and reliability is crucial as this role involves shift work and operates in a fast-paced environment.

The Flight Supervisor is responsible for overseeing the boarding process, ensuring passengers are safely seated, and assisting cabin crew during emergencies. They must coordinate with ground staff, monitor flight schedules, and ensure all safety regulations are followed. The ideal candidate should have strong communication skills, attention to detail, and the ability to remain calm under pressure. They must also be able to work in a fast-paced environment and have the flexibility to work various shifts. Both freshers and 12th pass candidates are welcome to apply for this full-time position at Dumdum Kolkata.

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As an Airport Ticketing Executive, you will play a vital role in ensuring smooth operations within the airport ticketing area. Your primary responsibilities will include:- **Customer Service:** Act as the first point of contact for passengers, assisting with ticket inquiries and providing information about flight schedules, baggage policies, and other essential services.- **Ticket Booking:** Handle ticket reservations and cancellations using the airlines booking system, ensuring accuracy in processing and entering passenger details.- **Payment Processing:** Manage payment transactions for ticket sales, including cash, credit card, and other payment methods, ensuring compliance with financial procedures.- **Ground Handling Coordination:** Coordinate with ground handling staff to ensure passengers receive their tickets promptly and are informed about boarding procedures.- **Problem Resolution:** Address and resolve any ticketing issues or passenger complaints in a courteous manner, escalating unresolved matters to supervisors when necessary.- **Documentation and Reporting:** Maintain detailed records of all transactions, prepare reports on ticket sales, and update the booking system regularly to reflect real-time information.To succeed in this role, you should possess:- Strong communication skills to effectively interact with passengers and colleagues.- Basic computer skills to navigate ticketing software and handle transactions.- A customer-focused attitude that emphasizes quality service and problem-solving.- Ability to work in a fast-paced environment, managing multiple tasks efficiently.- Flexibility to work varied shifts, including weekends and holidays, to accommodate airport operations. Freshers are welcome, and a minimum educational qualification of 10th pass is required.