Zonaris Technologies

Chennai, Tamil Nadu

Dear All
Zonaris Technologies is having urgent opening for Female Customer Support Executive.
Interested candidates can go for the post as per our requirement
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Job Description

Position : Customer Support Executive
Languages : Tamil(Mandatory) , English and additional language is also preferable

Roles and Responsibilities

Answering calls politely and professionally to provide information about services and products.
Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
Processing or taking orders, filling in forms and applications.
Follow up to ensure that appropriate action has been taken on customer requests and complaints.
Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
Make reminder calls to clients, send follow-up emails and schedule appointments.
Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations.
Letting the customer know the cause of the problem and resolving the same with adequate information and help.
Analyzing customer needs and recommending products based on those needs.