ZKTeco

Navi Mumbai, Maharashtra

Urgent hiring for service engineerQualification: Degree/Diploma Electronics or EXTCB.E Electronics/Electrical.Experience: 1-2Years.Location: Bangalore, Navi Mumbai.JOB RESPONSIBILITIESDiagnosing issues: Identify technical issues reported by customers and provide troubleshooting and guidance to the customer on call.Performing maintenance: Installing, upgrading Firmware, and performing repair & maintenance of the Product. And Daily and Monthly Targets to be achieved. Testing equipment: Ensuring equipment is functioning properly after repairs or installations Training customers: Providing technical assistance and training on how to use, maintain, and troubleshoot equipment Communicating with customers: Explaining technical concepts and solutions clearly and concisely. Co-ordinating with Customer For Service-Related Feedback. Call to be Handled Whenever Client Reach out.Escalating issues: Reporting Frequent Issues / Complex or unresolved issues to senior engineers or management Staying up to date: Keeping current with product developments, technical advancements, and industry trends Field VISIT: Field Visits on Site, Whenever required on SITE.Documenting activities: Recording service activities daily and updating JIRA Tickets for service-related Issues. Updating the Tickets Collaborating: Working with other teams to solve complex problems.Reporting: Sending Weekly & Monthly Reports to the respective Reporting Managers.