Zama Organics

Mumbai, Maharashtra

Job Description:We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. You will have the ability to swiftly gain customer confidence and trust.To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.Key Responsibilities:Attending training sessions to grow knowledge of products and to develop customer service skills.Resolving phone, walk-in, mail, fax, and email customer inquiries.Processing and logging incoming calls into the CRM system.Identifying customer needs.Forwarding and escalating inquiries to relevant individuals and departments.Contacting customers to give them accurate feedback on the progress of their inquiries.Providing outstanding customer service.Updating customer information as required.Maintaining confidentiality of information.Performing other duties as the need arises.Requirements:High school diploma, GED, or suitable equivalent.1+ years of customer service experience, preferably in a related field.Successful completion of provided training.Proficient computer skills.Experience with CRM preferred.Proficient with MS Office suites.Excellent phone etiquette.Outstanding communication skills, both verbal and written.Strong people skills.Ability to sit at a desk for extended periods.

Job descriptionPosition Summary:The Accountant will be responsible for recording daily transactions, reconciling accounts, managing invoicing processes, and assisting both internal and external stakeholders with accounting-related queries. This role requires strong organizational skills, attention to detail, and a thorough understanding of accounting principles.Key Responsibilities:Recording daily transactions such as sales, purchase, incoming payments in accounting systemReconciliation of accounts and inventorySharing of invoices and ledgers to external stakeholders and follow up on paymentsAssist the internal stakeholders in solving any accounting related queryReview and finalization of all accounts.Qualifications:Advanced MS Excel skills including VLOOKUP and pivot tablesHands-on experience with accounting software (Tally.ERP9/Prime preferable)Experience with general ledger functionsStrong attention to detail and good analytical skillsBenefits:Opportunities for professional development and career growth.Collaborative and supportive work environment.