Yespoho India Private Limited

Hyderabad, Telangana

As the Guest Experience Manager, you play a critical role for delivering exceptional service experience. Youll be on the front lines providing support to guests through email, phones, and chat. Youll become an expert in our business model, a partner to our sales team, and problem solve with the best of them. Youll be empowered to delight and surprise our guests and given the opportunity to grow within the company. Our Yes!poho experience delivery team continues to grow and were looking for people who remain calm in tough situations and have a ton of personality! Is that you?Manage guest interactions, solve problems, go above and beyond, and NEVER SAY NO.Provide remarkable support to our sales team.Collaborate with internal departments to advocate for our guest.Generate new ideas and processes that will help scale our business.Manage inbound support channels via email, phone and chat.Coordinate logistics of Yes!poho deliveries and returns.Delight guests and associates with unbelievably considerate care and attention to detail.