Worxpertise

Haldwani, Nainital

Job DescriptionJob Title: Executive Customer ExperienceLocation Work From Office (WFO)- Noida/Gurugram/Haldwani, Work From Home (WFH)Nature of Engagement : Full-time or Part-timeFor WFH Laptop/Desktop with good configuration, Stable Internet connection, Headset is required.Job Summary:As a Customer Support Executive! We're looking for individuals for handling customer queries via inboundand outbound calls to help resolve issues or manage sales leads for products or services of top IndianCorporate.Key Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Lead Generation Process Converse with potential customers and identify their needs and provide clarifications to their queries onproducts or services and motivate them to purchase the product or services of our clients.Customer Support-Provide voice and email based support to customers for their queries, work on resolving complaints assoon as possible and thus ensure higher customer satisfaction.Required Skills/Abilities: Excellent conversation skills in Hindi & English. Based on customer preference you should be baleswitch between Hindi and English with ease. Understanding of business writing skills Good command over written communication in English Basic Computer Knowledge with typing speed of at least 35 to 40 wpm.Educational Qualification: Undergraduate/GraduateExperience: Freshers as well as Experienced candidates are welcome to apply.