Why Global Services

Egmore, Chennai

Responsibilities:Design and implement effective database solutions and models to store and retrieve company data.Examine and identify database structural necessities by evaluating client operations, applications, and programming.Access database implementation procedures to ensure they comply with internal and external regulations.Install and organize information systems to guarantee company functionality.Prepare accurate database design and architecture reports for management and executive teams.Oversee the migration of data from legacy systems to new solutions.Monitor the system performance by performing regular tests, troubleshooting, and integrating new features.Recommend solutions to improve new and existing database systems.Educate staff members through training and individual support.Offer support by responding to system problems in a timely manner.Requirements:Bachelors degree in computer science, computer engineering, or relevant field.A minimum of 2 years experience in a similar role.Strong knowledge of database structure systems and data mining.Excellent organizational and analytical abilities.Outstanding problem solver.Good written and verbal communication skills.

Responsibilities:Facilitating the development process and operations.Identifying setbacks and shortcomings.Creating suitable DevOps channels across the organization.Establishing continuous build environments to speed up software development.Designing efficient practices.Delivering comprehensive best practices.Managing and reviewing technical operations.Guiding the development team.Requirements:Degree in computer science, information systems, or related field.Previous experience working on a 24x7 cloud or SaaS operation team.Experience with infrastructure management and monitoring.Strong knowledge of DevOps Platform tooling (Chef, Puppet, and Docker.)Working knowledge of automation service provisioning and middleware configuration.Ability to work independently and as part of a team.Strong analytical skills.

Responsibilities:Collaborating with coworkers to conceptualize, develop, and release software.Conducting quality assurance to ensure that the software meets prescribed guidelines.Rolling out fixes and upgrades to software, as needed.Securing software to prevent security breaches and other vulnerabilities.Collecting and reviewing customers' feedback to enhance user experience.Suggesting alterations to workflow in order to improve efficiency and success.Pitching ideas for projects based on gaps in the market and technological advancements.Requirements:Degree in computer science, software engineering, or an adjacent field.Prior experience at all phases of the software product life cycle, from conception to extinction.Experience using an array of automation tools.Familiarity with software security methods.Demonstrated experience using a wide variety of coding languages.Curious, discerning envelope pusher.Top-notch decision-making and collaborative abilities.Customer-oriented with the ability to receive and use constructive criticism.

Responsibilities:Developing C# .NET solutions for the organization.Creating in-house applications using the .NET framework.Debugging and maintaining written code.Defining and organizing projects on an ongoing basis.Reporting and resolving issues related to .NET projects.Identifying and handling technical risks and issues.Working in a project team alongside other developers.Providing technical support to stakeholders in the organization.Reporting on project statuses and developments to senior team members.Participating in project meetings with management and other team members.Requirements:A bachelor's degree in computer programming, computer science, or information technology.C#, .NET 3.5 (or higher), and Microsoft Visual Studio certification and experience.A minimum of 2 years of experience as a C# programmer or developer.Knowledge of other coding-languages (PHP, C+, Java, etc).Ability to write clean, easy to understand code.Outstanding analytical and problem-solving capabilities.Excellent written and verbal communication skills.Ability to work independently and complete projects with minimal supervision.Sound understanding of coding and development processes.Experience with working in an agile environment.

Responsibilities:Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.Performing disaster recovery operations and data backups when required.Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.Replacing faulty network hardware components when required.Monitoring network performance to determine if adjustments need to be made.Conferring with network users about solving existing system problems.Operating master consoles to monitor the performance of networks and computer systems.Coordinating computer network access and use.Designing, configuring, and testing networking software, computer hardware, and operating system software.Requirements:Bachelor degree in information technology related field of study with a network engineering focus.Strong understanding of network infrastructure and network hardware.Ability to think through problems and visualize solutions.Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.Knowledge of application transport and network infrastructure protocols.Ability to create accurate network diagrams and documentation for design and planning network communication systems.Provides specific detailed information for hardware and software selection.Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.Ability to work with all levels of staff within and outside of IT and outside the organization.Good analytical and problem-solving skills.Dependable and flexible when necessary.Network security experience.LAN and WAN experience.

Responsibilities (includes but not limited to the following) :Deliver Remarkable customer experience.Engage with customers to address any dissatisfaction and drive corrective actions.Manage and escalate critical customer issues to bring the right level of expertise.Communicate at all levels among customers, escalation, engineering/development team, service managers about the progress and action plan.Develop Talent in the team aligning with the business objectives.Create an innovative, open, and high-performing culture in the team.Drive operational metrics and build process compliance.Drive Continuous improvement and active participation in initiatives.Demonstrate ownership. Make timely, thoughtful, and bold decisions.Preferred Work Experience:Excellent understanding of 24x7 Tech Support Operations in a global context, supporting critical network infrastructures of Service Provider, Cloud and Enterprise customers.Proven record in hiring and managing talent with varied experience. Creating an open, energetic, and problem-solving culture in the team.Experience of using data/trends to make proactive decisions and avoid operational impact.Prior experience in working with Product Engineering and Outsourced TAC teams.Experience in a Technical Support environment supporting similar technologies would be a plus.Personal Attributes:Customer Advocacy Be the Customer s advocate in the organization.Excellent Communication Skills Clear and Crisp communication (email and verbal), Ability to adapt the communication based on the audience.People Leadership.Ownership and Problem-Solving mindset.Ability to work with different stakeholders for outcomes.Obsess about Quality, strive for delivering quality output in every interaction.Encourage diversity and innovation.Qualification:Graduates with 3+ years of relevant Operational and People Management experience.Relevant technical skills/certifications would be an added advantage.

Responsibilitiesdraft quality assurance policies and proceduresinterpret and implement quality assurance standards and proceduresevaluate adequacy of quality assurance standardsdevise sampling procedures and directions for recording and reporting quality datareview the implementation and efficiency of quality and inspection systemsplan, conduct and monitor testing and inspection of materials and products to ensure finished product qualitydocument internal audits and other quality assurance activitiesinvestigate customer complaints and non-conformance issuescollect and compile statistical quality dataanalyze data to identify areas for improvement in the quality systemdevelop, recommend and monitor corrective and preventive actionsprepare reports to communicate outcomes of quality activitiesidentify training needs and organize training interventions to meet quality standardscoordinate and support on-site audits conducted by external providersevaluate audit findings and implement appropriate corrective actionsmonitor risk management activitiesresponsible for document management systemsassure ongoing compliance with quality and industry regulatory requirementsEducation and Experience:Bachelors degree preferredcertifications an advantage including Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigmaquality inspection, auditing and testing experienceexperience with implementation of corrective action programsproduct or industry-specific experiencestrong computer skills including Microsoft Office, QA applications and databasesknowledge of tools, concepts and methodologies of QAsolid experience in effective usage of data analysis tools and statistical analysisknowledge of relevant regulatory requirements

Responsibilities:Reviewing software requirements and preparing test scenarios.Executing tests on software usability.Analyzing test results on database impacts, errors or bugs, and usability.Preparing reports on all aspects related to the software testing carried out and reporting to the design team.Interacting with clients to understand product requirements.Participating in design reviews and providing input on requirements, product design, and potential problems.Requirements:A bachelor's degree in computer science or related field.Up-to-date knowledge of software test design and testing methodologies.Working knowledge of test techniques and compatibility with various software programs.Working knowledge of programming.Excellent communication and critical thinking skills.Good organizational skills and detail-oriented mindset.

Responsibilities:Oversee the end-to-end testing lifecycle for all applications in the scopeMeet functional and nonfunctional requirements through comprehensive reviews of testing effort, providing test plans and test cases for small to medium-scale projectsFacilitate defect triages with internal and external stakeholdersDefine and manage quality gatesProvide daily and weekly status reports with testing metricsStrong analytical and decision-making skills with attention to detailBeing a team player with positive attitude who can easily adapt in a rapidly changing environmentExperience:3+ years experience in Quality Assurance with minimum 2 years experience in Manual TestingExperience in API testingExperience in ERP applications and integrations will be an added advantageTechnical knowledgeSound knowledge in QA concepts and understanding of relevant applications and toolsIn-depth knowledge on basic QA artifacts and their applicabilityGood knowledge and experience in SDLC, standard QA processes and best practicesExposure to either Test Automation, Performance Testing or RPA will be an added advantageQualifications:Bachelors degree in computer science, information systems, or systems engineeringISTQB Certified Tester qualification will be an added advantageBehavioral competenciesCommunicationTeamwork & collaborationClient orientationResults & execution orientationsend your resumes to:

Job description:Working under the direction of the companies Head of Engineering and Product managers to develop IQ Platform products and featuresExperienced and developer-centric test manager/ Lead QA to work on our API integration products to establish effective test harnesses that will enable us to deliver the product to a resilient production environment.Reviewing and analyzing software requirement specifications.Building up and leading the Testing Team to the success of projectDefining the scope of testing within the context of each release / deliveryDeploying and managing resources for testingApplying the appropriate test measurements and metrics in the product and the Testing TeamPlanning, deploying and managing the testing effort for any given engagement.Testing and documentation:Planning/Performing appropriate pre-release testingMonitoring and managing technical issue reporting and documentation per project.Review and correct test cases.Review and correct tests scripts and test execution.Review and preparation of test reports.Effectively collaborate with other team and leads/members.SupportAssist development and support staff, sometimes out of hours, with application releases and system upgrades4th line support, including diagnoses and resolution of database issues, faults and rectificationRequired experienceEssential:QA MethodologyManual testingAutomation testingSelenium and writing automation scriptsExperience in other automation tools like CypressRegression testing expertiseAbility to document and troubleshoot errors.Working knowledge of test management software and SQL.Knowledge in load testing tools like j Meter.Most importantly - a passion for testing and the desire/flexibility to learn new things.Desirable:Basic programming skills in Java and Python

Responsibilities:Execute manual and automated test scripts to ensure that the application software behaves as specifiedAccomplish the assigned tasks within the specified budget and scheduleCreate accurate and complete bug reportsComply with the project standards on testing policies, criteria, strategy and procedureCommunicate effectively with the project counterpartsEscalate work issues to the appropriate levelsEnhance and update test casesReview test coverage for accurate planning of testing durationIdentify the most appropriate implementation approach for a given testDefine issues and develop a means to resolve themQualifications:Written and spoken EnglishMS OfficeMobiles and consoles above the level of the regular end userPCTesting principlesMicrocontrollerSoftware testingUML and design techniquesAGILEALM

Roles and ResponsibilitiesHaving good hands-on experience in analyzing Customer Requirements, Testing Process and Test Management.Well versed with various testing methodologies (System Testing, Functional Testing, Integration testing and Regression Testing, Acceptance testing, Batch executions).Designing Test cases based on the Requirements and Automating the test cases for both In-Sprint and Regression pack. Should be able to prepare the test data across multiple environments effectively.To-do Peer reviews. Should be able to work on the enhancement of the existing scrips to provide efficient and faster delivery.Defect tracking and Bug reporting Analyzing the root cause of the issues, followed by reporting and tracking the defect.To assist the team in troubleshooting complex issues and analyzing the Automation reports.To co-ordinate with other team members to provide a quick and technically approved solutions to the team from Automation perspective to reduce the manual effort.Should be having experience of testing across multiple environments.Experience in using SQL scripting for basic database queries and updates.Work with the team to submit regular updates to the client and provide the necessary application support.Essential Skills:Programming skills - C# or any Oops based programming language.Test Management tool HP ALM, Jira.Automation Tools Selenium WebDriver, Restsharp, Spec flow BDD.Database SQL server, MySQL.Build & CI - Microsoft Azure, Maven, SVN, Jenkins.IDE Visual Studio, Eclipse.