Websultanate Software Technologies Pvt. Ltd.

Lucknow, Uttar Pradesh

Job description:We are seeking an empathetic, well-spoken, and culturally aware Matrimonial Counsellor for our Muslim matrimonial platform. The role involves guiding users through the matchmaking process, converting leads, and ensuring a smooth, respectful, and confidential experienceJob DescriptionExperience: 2-3 YearsDesignation: Matrimonial CounsellorKey ResponsibilitiesEngage with incoming leads, explain services clearly, and convert leads into active users.Understand user preferences and recommend suitable matches within the Muslim matrimonial community.Assist users with profile creation, communication support, and follow-ups.Conduct sensitive conversations with professionalism and confidentiality.Address user queries and resolve concerns promptly.Maintain accurate logs of leads, interactions, and progress.RequirementsMust be an empathetic, well-spoken, and culturally aware about the muslim communityGood communication skills are mandatory.Excellent convincing and lead conversion skills.Hindi, English, and Urdu language proficiency is mandatory.Experience in counselling, sales/lead conversion, or customer service.Understanding of Muslim marriage customs and cultural nuances.Patient, empathetic, and professional approach.