Vistevia Agro Pvt. Limited

Kolkata, West Bengal

Job descriptionRole & responsibilities: (Tele Calling Executive) Handling Invoices of online orders. conducting customer satisfaction surveys to understand what areas of the company's services need improvements curating streamlined email and social media communication mediums for offers, updates and much more dealing with customer issues and churning out an easy-to-follow solution managing payment and delivery of customer orders Delayed Delivery Follow up &returned parcel management Order entry in Ship rocket & follow up for weight discrepancy. Helping customers choose the right product for their requirements and budget handling customer concerns and complaints in a timely manner informing customers of upcoming promotions or deals establishing a positive rapport with all clients and customers in person or via phone forming reports based on customer satisfaction statistics and order fixing appointments based on the availability of customers and clients interacting with customers to ensure they have a desirable and shareable experienceTime :10am : 6pm (Monday to Saturday)Website : https://www.vistevia.com/