Viha Enterprise

Borivali West, Mumbai

Fresher or Work experience of 1-2 years in Service Industries.Graduation in any Stream, Customer-oriented attitude & Good Team Player.Good written and verbal communication skills.Maintaining Tracker & Data Records.Basic Computer Knowledge Mailing, MS Office & CRM.

Education and ExperienceDiploma or Degree in the Field of IT. Additionally, min 4 years experience in a like position in other chain HotelSystem-related professional certifications, Business Administration certifications desired.Hotel operations experience and demonstrated hospitality management skills.Experienced in network hardware, Hotel applications, peripherals, protocols, communications, operating.Core Work ActivitiesTo interface between the user community and technology team, and work with vendors to develop and deploy solutions with the objective of providing solutions to meet the IT Requirements within the framework of CLIENT corporate strategy.To effectively manage the Service Desk aspects and ensure timely resolution of the Incidents within the stipulated SLA commitments.Asset Management.Timely execution of IT sphere projects as per the guidelines of the Corporate IT.Must ensure the 24*7 Coverage of IT support.Must ensure timely upgrade of systems and technologies to keep them current and relevant in accordance with the defined IT policies.Must be able to ensure the implementation of all critical security initiatives to keep systems and Data protected.Must ensure and demonstrate the ability to communicate and coordinate periodic roll out of IT initiatives across all levels.Strong Vendor Management.Must ensure periodic DR Drills and should be able to redefine the BCP / DR documents to keep them relevant and current with the changing technological landscape.Must be able to adopt and deploy Digital technologies at the hotel.Desired Candidate ProfileStrong interpersonal skillsStrong verbal and written Communication skills.Self-motivated professional.Must be well versed with Art of Hospitality traits.Managing the portfolio of application systems software, hardware, and infrastructure part of telecommunicate action systems for the unit.Must be well versed with Systems and Applications used in Hospitality domain including Opera PMS,