VFS Global

Connaught Place, Delhi

Job Title Customer Service RepresentativeLocation Work from Home (Online)Shift Timings 6 day a week 9 Hrs rotational shiftSalary 18k to 20k a month in handAdditional Benefits - 1500/- per monthWe are seeking a friendly and efficient Customer Service Representative to handle customer orders and provide excellent service. The ideal candidate will be responsible for managing incoming calls, assisting customers with menu selections, placing orders accurately, and ensuring a seamless customer experience.Key Responsibilities:Answer incoming calls promptly and courteously.Assist customers in placing orders and resolving inquiries.Provide information about menu items, specials, and promotions.Accurately input orders into the system and coordinate with the kitchen or delivery team.Handle customer concerns or complaints professionally and escalate when necessary.Maintain a positive and friendly demeanor to ensure customer satisfaction.RequirementsProven customer support experience or experienceStrong phone contact handling skills and active listeningExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diplomaIf you have a passion for delivering exceptional customer service and enjoy interacting with people, we would love to have you on our team!Job Types: Full-time, Permanent, FresherPay: 18,000.00 - 20,000.00 per monthBenefits:Cell phone reimbursementFood providedInternet reimbursementWork from homeSchedule:Monday to FridayNight shiftRotational shiftUS shiftWeekend availabilitySupplemental Pay:Joining bonusOvertime payPerformance bonusShift allowanceEducation:Higher Secondary(12th Pass) (Preferred)Experience:total work: 1 year (Preferred)Customer service: 1 year (Preferred)Language:English (Required)Hindi (Preferred)Work Location: Remote