Handling Counselling & calls of prospective applicant & clients for visa assistance of countries (CANADA, Australia).Documenting all calls on CRM.Provide guidance and advice to clients regarding their Immigration optionsProvide comprehensive information to clients to help them.Pro-actively monitoring changes to various Immigration regulation.Briefing various Immigration regulations changes to colleagues in the documentationAssisting clients with the completion of paperwork, and ensuring that this is submitted on time.Verifying the authenticity of paperwork and supporting documents.