Vaibhav Vinay Associates

Sector 29, Faridabad

Job Purpose:To be able to help create Customer Delight by giving service satisfaction in terms of timeliness, quality.He will initially work under guidance of experienced Sr Engineers.Ensure Machine uptime/Solving Customers problem resolution.Ensure Service productivityInternal Customer - strong work relationship with Sales & Engineering team to deliver results.Good Team Player.Most important candidate has to follow service standards laid down for him and a learning attitude (applies for fresher). For 2 years experience the person should be able to learn new and emerging technologies in the industry.Duties & ResponsibilitiesService Engineer - OperationalUnderstand KPIs and deliver them. Information system so as to have robust process & reportingEg Client & Machine list, Last Service date, Engineer appointed for that client, Is service report open or closed, Nature of ProblemVisit select clients before, during and after service, to check satisfactionSubmit Service Reports and related Reports regularly Gather knowledge about machines and clients in his areaInitially person would be under guidance/mentored by Sr Engineers.Co-ordination / Linkage Responsibilities Keep good coordination with senior service engineers who have > 10 years experience in the fieldKeep good coordination with spare part department Keep good coordination with National Service HeadSkill Sets RequiredHard & Soft SkillsEnglish & Hindi proficiency at least. Any additional language is a bonusHigh IntegrityKnowledge of machines and trouble shooting of machines Able to read machine diagram (for mechanical)An exposure from college in understanding machine partsPerson will be on 6 months probation, by which time we will know fitment in the working systems of Cloverleaf.CTCUp to 35 - 40 k/pmFor fresher 30 k/pm