Update Advertising & Marketing Pvt. Ltd.

Andheri East, Mumbai

Job Brief We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction. We need people who have experience in Regional Languages speaking.Responsibilities Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. Ensure you follow the customer service script provided by the company for uniformity. Maintain good customer relations. Meet personal targets and work towards meeting team targets. Write and submit timely reports on performance, targets, and customer queries.Requirements Prior experience with customer service and call centers in relevant job roles. Experience in MS Office and Data Management Customer-oriented attitude with professionalism. Strong multitasking, time management, and target-achieving skills. Excellent communication and listening skills with good command over the Kannada language. Required Languages: Regional Languages Speaking, English and Hindi.

1) Relationship management with Vendors. 2) Handle calls and queries regarding billing issues, product problems, service questions, and general concerns. 3) Responsible for maintaining high professionalism with vendors and working to establish a positive rapport. 4) Update the information gathered in the vendor database.5) Knowledge of Telugu, English & Hindi Language (spoken and written)