Ujjwal Kapoor and Associates

Mahanagar, Lucknow

Front Office Coordinator / ReceptionistJob Role: Meeting & Greeting of each walk-in. Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience. Managing appointments.Providing people with information, directing visitors, engaging in customer service, and answering incoming calls. Handle enquiries. Attend to Camps and gather market information as required. Cash Handling experience.Responsibilities: To welcome the customers warmly. To find out the needs of patients and customers and extend all assistance. To perform OP registration / IP Registration. Old OP registration / renewal. To issue files to corresponding OPS. To arrange trolley, wheel chair etc to patients. To provide proper direction and guidance to patients. To maintain all doctors / visiting doctors information. To maintain the extension number of each section. To maintain the phone numbers of doctors / staff./ other Hospitals with specialty/ Essential Services. To perform IP registration. To arrange room for IP Patients. To maintain the up to date information of room availability. To handle enquiries. To prepare bill of lab tests (and discharge bill preparation in night time. To maintain the up to date information of IP patients. To co-ordinate with patient discharge. Handling of inward and out ward communication. Maintaining records relating to diet indents, general supplies, drug, surgical consumables, ward equipment etc. Follow up of routine ward activities. Ensure cleanliness of various sections. Ensure waste management in wards. Ensure patients satisfaction in nursing services.Carry out any other responsibilities assigned by the superiors