U DIGITAL NETWORK PVT LTD

Mysore, Karnataka

Roles and Responsibilities1. Managing Inquiries: Handling incoming calls, emails, and chat inquiries from customers regarding internet services.2. Technical Support: Assisting customers with troubleshooting internet connectivity issues, modem/router setup, and other technical problems.3. Billing and Payments: Addressing billing inquiries, processing payments, and resolving any payment-related issues.4. Service Upgrades and Sales: Informing customers about service upgrades, new plans, and promotions, and assisting with plan changes.5. Complaint Resolution: Handling customer complaints, providing solutions, and ensuring customer satisfaction.6. Account Management: Managing customer accounts, updating information, and ensuring data accuracy.7. Feedback Collection: Gathering customer feedback to improve service quality and customer experience.8. Documentation: Maintaining records of customer interactions, transactions, and issues for future reference

Roles and Responsibilities1. Market Research: Conducting market research to identify customer needs, market trends, and competitive landscape.2. Sales Strategy: Developing and implementing sales strategies to attract new customers and retain existing ones.3. Lead Generation: Identifying and generating leads through various channels such as online marketing, events.4. Customer Engagement: Engaging with potential and existing customers to understand their needs and provide tailored solutions.5. Promotional Campaigns: Planning and executing marketing campaigns to promote internet services, including digital marketing, social media, and traditional advertising.6. Sales Targets: Meeting or exceeding sales targets and performance metrics.7. Product Knowledge: Maintaining a deep understanding of the ISP's products and services to effectively communicate benefits to customers.8. Collaboration: Working closely with other departments such as customer care, technical support, and product development to ensure a seamless customer experience.9. Reporting: Preparing sales reports and providing insights to management on sales performance and market trends

General Responsibilities1. Network Monitoring: Continuously monitor network performance and integrity.2. Troubleshooting: Identify and resolve network issues, including outages and performance bottlenecks.3. Maintenance: Perform regular maintenance tasks to ensure network stability and efficiency.4. Documentation: Maintain comprehensive documentation of network configurations, changes, and incidents.5. Security: Implement and monitor network security measures to protect against unauthorized access and threats.6. Collaboration: Work with other teams to resolve complex issues and improve network performance.7. Upgrades: Plan and execute network upgrades and improvements.8. Emergency Response: Respond to network emergencies and outages promptly to minimize downtimeL1 Support Responsibilities1. Basic Troubleshooting: Handle initial troubleshooting of network issues.2. Ticket Management: Create and manage support tickets, escalating issues as necessary.3. Customer Interaction: Communicate with customers to gather information and provide updates.4. Monitoring: Monitor network systems and alert higher-level support of potential issues

General Responsibilities1. Network Monitoring: Continuously monitor network performance and integrity.2. Troubleshooting: Identify and resolve network issues, including outages and performance bottlenecks.3. Maintenance: Perform regular maintenance tasks to ensure network stability and efficiency.4. Documentation: Maintain comprehensive documentation of network configurations, changes, and incidents.5. Security: Implement and monitor network security measures to protect against unauthorized access and threats.6. Collaboration: Work with other teams to resolve complex issues and improve network performance.7. Upgrades: Plan and execute network upgrades and improvements.8. Emergency Response: Respond to network emergencies and outages promptly to minimize downtimeL2 Support Responsibilities1. Advanced Troubleshooting: Address more complex network issues that L1 support cannot resolve.2. Configuration Changes: Implement configuration changes and updates to network devices.3. Incident Analysis: Analyse incidents to identify root causes and prevent recurrence.4. Technical Guidance: Provide technical guidance and support to L1 technicians