TUTORBIN

Gurgaon, Haryana

The operations executive position at TutorBin is a dynamic and rewarding role, offering a unique opportunity to influence the organization's business by engaging directly with students and tutors. You will play a vital role in understanding user requirements, posting them, and connecting with the most suitable tutors. This role directly impacts the organization's revenue and user satisfaction. Roles & Responsibilities: Engage in professional and effective communication with website leads and registered users, utilizing the in-house portal and CRM platforms, through chat conversations to convert orders and drive business growth. Demonstrate multitasking abilities by efficiently managing and navigating multiple digital platforms simultaneously, ensuring seamless coordination and workflow. Implement growth strategies by proactively communicating with users, understanding their needs, and effectively addressing their requirements and problem statements. Employ active listening skills to grasp the precise demands and expectations of users, enabling prompt and accurate action to be taken. Handle incoming calls, emails, and chats, facilitating communication between users, tutors, team members, and subject matter experts on our portal, with the ultimate goal of ensuring the successful completion of every order. Skills Required: Proficient in using Microsoft Excel and Word, with the ability to effectively utilize their features for data analysis and document creation. Familiarity and ease in navigating various digital platforms, including CRM systems, to efficiently manage and track relevant information and tasks. Excellent English language skills, both written and spoken, enabling clear and concise communication with internal and external stakeholders. Demonstrates professionalism and promptness in English typing, ensuring accurate and timely correspondence. Strong analytical thinking skills, capable of analyzing business problems

SKILLS: Proper understanding of different programming softwares and subjectsrelated to courses of MBA(Finance) Must have knowledge of Corporate Financial Management,Business Organization, Operation Research, ProjectManagement. Excellent interpersonal and communication skills. Good Knowledge of excel. Good Command over English Problem solving attitude with good command on logical reasoningskills. Keen to learn about new tools & technologies for use in changingsituations. Ability to work independently with minimal supervision Comfortable in working in a fast- paced environment with greatefficiencyRoles and Responsibilities: Solving questions of the students from across the globe on the TutorBinboard Working on tasks involving various subjects/software related tocourses of MBA(Finance) Reviewing the works completed by the tutor on our platform andproviding necessary instructions for rectification as required. Ensuring the overall quality of work provided to the students from ourplatform. Management of the tutors on our platform, their on-boarding andperformance review. Planning & implementing the training of the new tutors on our platform