TSS Consultancy PVt LTD

Mumbai, Maharashtra

About the JobChange Management / New requirements of client Understanding the client's needs and objectives. Coming up with proposed solutions to meet client needs Writing business requirements and proposed solutions. Interacting with the development team to explain to them the new requirement. Testing / help test the new requirements to ensure it meets the client's objectives. Helping / preparing release notes/user manual of the new features developed. Preparing process flows, wireframes & mockups. Gap Analysis.Client Interaction(Training and Implementation and other solutions) Provide Training to clients about how to use the solution and get the desired output. (Onsite and Offsite) Helping configure the system to generate rules and alerts. Tracking Projects Ensuring the implementation of the solution is on track and coordinating with other teams if it gets delayed. Must Have: Excellent Communication skills, both written and Verbal Self-Driven Persistent & willingness to perform under pressure

Roles & Responsibility:Plan, design, develop and implement test cases and test scenarios based on project requirements.Ensure all testing results are easily accessible and understandable.Analyze failed tests and manage defects using the bug tracking tool I.e. Jira.Provide feedback to product managers about additional enhancements.Continuously enhance knowledge of functionality of the System.Identifying and resolving the bugs raised by the client in stipulated time.Deliver tasks within expected and committed due dates.Help customers to understand & test the feature of the system over calls or remote sessions.Prepare MIS and reporting of all tasks and prepare periodic performance reviews.Prepare formal documents that can self-assist to customers in testing functionality of Systems.Record, track, and document the problem-solving process, including all successfuland unsuccessful decisions made, and actions taken, through to final resolution.Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.Visit onsite to resolve bugs in case of emergency.Skills:Good communication and organizational skills.Hands-on in Excel/Word.Basic knowledge of operating systems and SQL databases (if possible).Understanding of FTP/SFTP/Network standard protocols (if possible). Any Manual testing course will be beneficial.Understanding of process metrics and manual testing.Experience of QA scripting languages and coding unit tests may be beneficial.Understanding of BFSI and BFSI Compliance.Ability to quickly establish good working relationships with clients.