Tools Depot India LLP

Pune, Maharashtra

Tools Depot India is a supply and service expert for a wide variety of Industrial Tools and Consumables. The company is a known distributor of various brands including Bosch, Hitachi, Cromwell, Chicago Pneumatics, Manmachine, 3D Professional products amongst others.We are hiring Sales executives who are enthusiastic about sales and providing excellent customer service. The candidate should be technically sound in dealing with industrial equipment's. Engineering, Diploma or ITI graduate preferred.Responsibilities:- Actively seek out new sales opportunities through field sales, cold calling, networking and social media- Set up meetings with potential clients and listen to their wishes and concerns- Create frequent reviews and reports with sales and financial data- Negotiate/close deals and handle complaints or objections- Collaborate with team members to achieve better results- Gather feedback from customers or prospects and share with internal teams

We are searching for a detail-orientated, deadline-driven service engineer to join our growing company. The service engineer's responsibilities include repairing faults, servicing equipment, creating preventative maintenance strategies, and updating user manuals. You should provide friendly, efficient service at all times.To be successful as a service engineer, you should be knowledgeable about machines and willing to accept constructive criticism. Ultimately, an outstanding service engineer will exhibit resourcefulness as well as superb active listening and troubleshooting skills.Service Engineer Responsibilities:Using various strategies and tools to provide effective solutions to customers' concerns.Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.Promptly following up on service requests and providing customer feedback.Monitoring equipment and machinery performance and developing preventative maintenance measures.Conducting quality assurance and safety checks on all equipment.Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.Providing recommendations about new features and product improvements.Monitoring inventory and reordering materials when needed.Conducting research and attending workshops to remain abreast of industry developments.Writing reports and presenting findings to Managers and Supervisors on a regular basis.Service Engineer Requirements:An associate's degree in engineering or similar.A bachelor's degree in engineering is preferred.A relevant certificate or license is advantageous.A valid driver's license and willingness to travel.Excellent active listening and customer service skills.The ability to deal with multiple requests without being overwhelmed.The ability to remain professional under pressure.Superb work ethic and a growth mindset.