Tiso Certification

Kolkata, West Bengal

A telesales representative, also known as a telemarketer or call center representative, generates sales or donations by phone. Their responsibilities include: Contacting customers: Reaching out to potential and existing customers to inform them about products or services Answering questions: Answering questions about products or the company Understanding customer needs: Asking questions to understand customer requirements and close sales Upselling: Upselling products if possible Maintaining customer database: Keeping an updated customer database, including names, phone numbers, and addresses Directing calls: Directing calls to other departments as needed Handling grievances: Handling grievances to preserve the company's reputation Keeping records: Keeping records of calls and sales and noting useful information Following up: Following up on calls as needed Market research: Carrying out market research on how to address customers Preparing sales reports: Preparing sales reports and comparisons of competitors' offer conditions