Thrive Tek

Hyderabad, Telangana

ServiceNow CMDB SpecialistBangalore & Chennai 8+ years of experience required The ServiceNow Discovery/Service Mapping Engineer is part of the Service Asset and Configuration Management Team. This individual will work with technical SME's to gather technical requirements as needed. The ServiceNow Discovery/Service Mapping Architect plays a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service. Additionally, the Architect will work with ITSM teams to understand process requirements and translate them into technical specifications for Service Map implementation.Key Responsibilities include, but are not limited to: Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information Provide visibility to the performance and issues related to DiscoveryCollaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered Work with Application SMEs to create and validate Service Maps for key applicationsParticipate in Configuration Management meetings and Story Time where appropriatePerform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool Maintain the integrity of the Service Mapping tool across production and non-production environments Assisting in troubleshooting patch / release management issues, and upgradesReview the data being populated into the CMDB and act as partial owner of the CMDB Troubleshoot and resolve discovery and pattern related issues or errors related to Service Mapping Review, modify and develop new and/or existing ServiceNow patterns as needed to ensure critical services s