The Wave International Resort

Jamshedpur, Jharkhand

A Front Office Executive is responsible for managing the reception area, welcoming guests, and ensuring smooth front desk operations. The role involves handling guest check-in and check-out, answering phone calls and emails, managing reservations, addressing guest queries or complaints, and coordinating with housekeeping and other departments to provide excellent customer service. The executive must maintain professional grooming, accurate records, billing procedures, and ensure a positive guest experience at all times.

Cleaning and setting tables and placing seasonal decorations, candles, and table cloths.Welcoming customers, seating them, serving them water or refilling their glasses, and delivering beverages from the bartender.Keeping menus clean and presenting them to customers.Stocking wait staff serving stations with napkins, utensils, trays, and condiments, and assisting the wait staff with all aspects of service.Clearing tables and preparing them for the next customers.Assisting in cleaning and opening or closing tasks.Scraping food from dirty dishes, pots, pans, plates, flatware, and glasses, washing dirty dishes, and putting them away.Assisting with sweeping, mopping, and polishing the restaurant, bar, kitchen, and equipment.Transporting used linen to or from the laundry or housekeeping section.Assisting with unloading and storing stock.