The Smart Owl

Bangalore, Karnataka

-Calling the database, ensuring effective counselling-Ensuring timely fees collection as per ERP-Grievance management-Analyze the applications of prospective students based on standard admission policies-Interview students to understand their objectives and background-Provide clarifications to students' queries in a professional manner-Advise students about the programs offered, admission procedure, eligibility, and costs involved-Provide assistance with recruitment activities, student interviews, admission publications, and information sessions

-Build a relationship with the parent/learner-Handle every inbound call and make outbound sales calls with follow-ups.-Handle parent/learner interactions and queries-Fix appointments and demo sessions on a daily basis.-Understand parents/students needs and offer them relevant products and services while connecting them to the right tutor & converting them to admissions-Optimum utilisation of Leads that will be provided by the company

-Soft skill and technical training for tutors-Work with the program associates to ensure that the tutor uses the platform effectively-Identify, design, and implement courses for the platform based on the learners goals-Create a structure for learners ease of use and build communication structure by collaborating with respective teams-Provide timely and accurate responses to tutor inquiries-Observing lessons and identifying teachers strengths and weaknesses.-Observing lessons and identifying teachers strengths and weaknesses.-Organizing workshops, training sessions, and events where guest speakers inspire teachers-Collaborating with teachers and other staff to develop improved curricula, lesson plans, assessments, and classroom management techniques.-Developing new strategies and plans for an improved learning experience-Building teacher networks and encouraging teachers to share their resources and knowledge