The Colosseum

Jubilee Hills, Hyderabad

Designation: Customer Relations Executive (Front Desk)Experience: 2+ years in Luxury Retail / Aviation / HospitalityStore/Office Location: Road No 45, Jubilee Hills, Hyderabad.Salary: CTC Upto 50k per month.Role DescriptionThis is a full-time on-site Customer Relations Executive (Front Desk) role located in Hyderabad at The Colosseum. The responsibilities include managing client interactions, ensuring customer satisfaction, providing excellent customer service, and effective communication.As the first point of contact for our brand, the Front Desk Customer Relations Executive plays a vital role in creating a warm, professional, and lasting impression on our customers. This position requires an individual who is not only presentable and personable but also highly organized and customer-focused.Responsibilities:> Greet and welcome walk-in customers with a warm, professional demeanor.> Direct customers efficiently to the appropriate departments or team members.> Build and maintain strong customer relationships through excellent service and attentive communication.> Actively collect customer feedback and relay insights to relevant teams for service improvement.> Work closely with the sales and marketing teams to ensure a cohesive customer experience.> Attend to VIP clients with special care and prioritize their needs.> Handle a variety of tasks simultaneously in a fast-paced environment with poise and efficiency.> Maintain the front desk area and showroom floor ambiance, ensuring a neat, welcoming, and luxurious atmosphere.> Record and track information about walk-in customers to understand preferences and enhance future interactions.> Conduct follow-ups with customers to ensure satisfaction and resolve any pending inquiries.> Provide clear and comprehensive information about the brands products and services.> Take initiative and complete any additional tasks assigned by management.

Sr Sales Executive - Color Theory (Paint Department)Roles & Responsibilities:Creating and implementing sales strategy to achieve targets.Develop and sustain client connections (architects, interior designers, retail clients, and walking clients, Builder Lobby)Offer product recommendations and technical advice.Identify market opportunities and remain current with industry developments.Prepare quotes, negotiate agreements, and close transactions.Collaborate with the marketing, logistics, and production teams.Maintain sales records and deliver performance reports.Knowledge of ERP is a bonushaving experience of execution is a bonus.