The Avenue 24

Mussoorie, Dehradun

Processes reservation via email, telephone, telex, cable, fax, central reservation systems referral and from the sales office, other hotel departments and travel agents.Create and maintain reservation records sorted on cloud server.Determine room rates based on the selling strategies of the hotel.Prepare letters of confirmation.Communicate reservation information to the front deskPossess through knowledge of the type of rooms available as well as their location and layoutPossess through knowledge of the selling status, rates and benefits of all package plansPossess thorough knowledge of the credit policy of the hotel and how to code each reservationProcess cancellations and modifications and relay information promptly to the front deskUnderstand the hotel's policy on guaranteed reservations and no-shows.Process advance deposits on reservations.Track future room availability on the basis of reservations.Help develop room revenue and occupancy forecasts.Prepare the expected arrival list for front office use.Assist in pre-registration activities when appropriate.Monitor advance deposit requirements.Handle daily correspondence, respond to inquires and make reservations as needed