Microsoft Office Communication SkillsCustomer CareCustomer SupportCustomer Service OperationsCustomer ManagementCustomer HandlingCoordination SkillsEnthusiasticLearner
Customer complaints ticketing portali. Handle customer complaints coming through emails and calls and raise tickets in the portal.ii. Coordinate with the SPOCs within the time limits and follow up to ensure resolution within TAT.Outbound callsi. Proactively reach out our customers and take feedbackService Excellence Initiativesi. Coordinate with different departments to achieve the Service excellence goals and initiatives