Tata 1mg

Gurgaon, Haryana

Resolve customer complaints that are received directly from Customers on grievance ID or any of the management email IDs Understand each query type, liaise with internal stakeholders to get the concerns resolved and to revert back to customers with defined TAT Speak to customers to resolve the issues they have highlighted and educate them on company and industry guidelines to reduce future complaints Own and manage overall resolution TAT and ensure 100% adherence to agreed turn around time Ensure desired output in terms of Productivity, Quality,CSAT and NO REPEAT escalation for cases handled.