Switchboard It Solutions Private Limited

LB Nagar, Hyderabad

Job Title: Customer Service RepresentativeResponsibilities:- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner- Handle a high volume of incoming calls and emails from customers- Assist customers with product information, order status, and general inquiries- Process orders, returns, and exchanges accurately and efficiently- Maintain customer records and update information as needed- Collaborate with other departments to ensure customer satisfaction- Follow company policies and procedures to deliver consistent serviceExperience:- Previous experience in a customer service role preferred- Excellent communication skills, both verbal and written- Strong problem-solving abilities to address customer concerns effectively- Ability to multitask and prioritize tasks in a fast-paced environment- Proficient in using computer systems and software applications- Ability to work well in a team-oriented environmentWe offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are passionate about delivering exceptional customer service and have the skills required for this role, we would love to hear from you.To apply, please submit your resume along with a cover letter detailing your relevant experience and why you are interested in joining our team. Job Type: Full-timeSalary: ?150,000.00 - ?300,000.00 per yearBenefits:Health insuranceProvident FundSchedule:Monday to FridayNight shiftWeekend availability