Sutherland Global Services

Chennai, Tamil Nadu

Job DescriptionHiring AR Caller in Healthcare Domain for Chennai LocationQualification: Any GraduateSalary : 2 LPA to 4 LPA +2200 Night Allowance , 1500 Internet Allowance+ 4000 Retention Bonus+ 5000 Performance Bonus+ 2 Way Cab FacilityRoles and ResponsibilitiesPerform pre-call analysis and check status by calling the payer or using IVR or web portal servicesMaintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future referenceRecord after-call actions and perform post call analysis for the claim follow-upAssess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contactProvide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the callPerform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpaymentsDesired Candidate ProfileFresher + Recent GraduatesFluent verbal communication abilitiesPerks and Benefits2200 Night Allowance , 1500 Internet Allowance+ 4000 Retention Bonus+ 5000 Performance Bonus+ 2 Way Cab FacilityContactGladwin HR - +91 9994255121Others Details : Experience : 1 - 4 Years No. of Openings : 30 Education : Any Bachelor Degree Role : AR Caller Industry Type: Call Centre / BPO / KPO / ITES / LPO Gender : [ Male / Female ] Job Country : India Type of Job : Full Time Work Location Type : Work from Office

Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.

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