Sunshine Epic

Jaipur, Rajasthan

Answer phone calls in a more professional manner and provide information about products and services as required by the callersThey are responsible for taking or cancelling orders, and obtaining details of customer complaintsKeep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and commentsProcess orders, applications, and formsRender administrative support to other customer care team members when the need arises, or as instructedEstablish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmarkIdentify tasks critical to keeping customer satisfaction levels in check.