Startek Aegis

Shivaji Nagar, Bangalore

As a Customer Service Executive, you will play a key role in ensuring customer satisfaction by assisting clients with their inquiries and concerns. Your main responsibilities will include:- **Respond to Customer Inquiries**: Engage with customers through various channels such as phone, email, and chat to address their questions and provide necessary information.- **Resolve Issues**: Handle complaints and challenges effectively by identifying the problem and offering suitable solutions in a timely manner.- **Record Customer Interactions**: Maintain accurate records of customer interactions in the system, ensuring that all details are logged for future reference and follow-up.- **Provide Product Information**: Educate and inform customers about products and services, helping them to make informed decisions based on their needs.- **Collaborate with Team Members**: Work closely with other team members and departments to improve service delivery and share knowledge about common customer issues.To excel in this role, you should possess strong communication and interpersonal skills to interact positively with customers. A customer-oriented attitude is essential, along with problem-solving abilities to tackle different issues effectively. Basic computer skills are required for using customer management systems. You should be adaptable and open to feedback, as learning from experiences will enhance your performance. A prior experience in customer service is a plus but is not mandatory, making this an ideal opportunity for both fresh graduates and experienced candidates up to five years in the field.

Required Skills & Qualifications: Education: Minimum 10th pass, Experience: Prior experience in fieldwork, sales, or customer service is preferred. Mobility: Ability and willingness to travel extensively within a designated territory. Communication: Strong interpersonal and negotiation skills. Requirements: A valid drivers license and proficiency in using mobile applications for reporting.

We have vacant of 30 Customer Support Executive Jobs in , for Freshers Educational Qualification : Higher Secondary Skill Customer Service etc.

- Must work on Field- Daily reporting to office and with task we will go to field to work- Major work will start from onboarding of merchants/sellers/distributors- Then building a team of sellers who will be aligned with you- Need to ensure they grow under your leadership- Checking growth- Selection- Sales from the region- Optimization of cost of doing business- Advertisement

Must work on Field- Daily reporting to office and with task we wil go to field to work- Major work will start from onboarding of merchants/sellers/distributors- Then building a team of sellers who will be aligned with you- Need to ensure they grow under your leadership- Checking growth- Selection- Sales from the region- Optimization of cost of doing business- Advertisement