SRS Advisory Pvt Ltd

Koramangala, Bangalore

We are looking for motivated and responsible Collection Executives to handle outbound and inbound calls, follow up on overdue payments, and ensure timely recovery while maintaining high customer service standards.Key ResponsibilitiesMake outbound calls to customers with overdue payments and remind them of pending dues.Follow the companys collection script and communication guidelines.Negotiate payment plans and settlement options where applicable.Maintain accurate records of customer interactions and payment commitments.Escalate complex cases to seniors or the collection manager.Achieve daily / weekly / monthly collection targets.Ensure compliance with company policies, RBI guidelines, and data privacy norms.Provide excellent customer service and maintain professionalism on every call.