Sree Krishan Agencies

Triplicane, Chennai

Outbound Collection Calls: Make a high volume of daily outbound calls to customers with overdue payments. Remind customers of their outstanding dues in a professional and courteous manner. Educate customers on payment options, due dates, and consequences of non-payment.Negotiation and Recovery: Persuasively negotiate with customers to ensure timely payments or installment arrangements. Offer payment solutions such as restructuring, payment extensions, or settlements as per company policy. Convince customers to make full or partial payments on outstanding balances to meet monthly collection targets.Recordkeeping and Data Entry: Maintain accurate records of customer interactions, payment commitments, and call outcomes in the CRM or collection system. Update daily call logs, follow-up notes, and payment details in compliance with internal procedures. Flag high-risk or delinquent accounts to the Collection Manager for further action or field visits.Compliance and Confidentiality: Ensure all collection activities adhere to regulatory and legal guidelines (e.g., RBI norms, NBFC/Bank policies). Handle customer data with care and ensure complete confidentiality at all times. Avoid coercive language, threats, or harassment during communication with customers.Customer Support and Problem Solving: Assist customers who are facing genuine financial difficulties by directing them to appropriate internal departments or solutions. Listen actively and identify potential customer service issues that could affect payment behavior. Escalate complex queries or unresolved cases to the relevant team in a timely manner.Reporting and Targets: Achieve daily, weekly, and monthly recovery targets as set by management. Submit periodic reports on collection performance, accounts recovered, and pending follow-ups.