SRA LEGAL & RISK CONSULTING PVT LTD

Bhopal, Madhya Pradesh

Responsible for understanding the requirements of the clients for each case that has to be investigated. Responsible for assigning cases and supervising field investigators/Executives at ground level and communicate with claimant whenever required. Responsible for gathering quality evidence pertaining to cases within TAT given by the clients. Maintain strong communication and relationship with the client by intimating minute to minute status related to the cases. Communicate investigation findings, recommendations and outcomes with the clients. Maintain strong coordination with the in-house team for generating and preparing reports. Ability to go on field for investigation whenever necessary as required by the position. Multi-tasking and ability to work under pressure in a fast paced environment. Prepare detailed reports summarizing the findings from claim investigation.

* Provide administrative support to the operations team, including preparing reports, managing documents, and maintaining records.* Assist in the preparation of reports, statements, and other documents as required.* Develop and maintain effective relationships with internal departments and external clients.* Identify areas for process improvement and implement changes to increase efficiency and productivity.* Maintain confidentiality and handle sensitive information with discretion.* Perform other duties as assigned by the Operations Manager

- Assign and oversee case distribution for field officers.- Recruit and onboard new field personnel as required.- Track the status of cases and ensure their timely resolution by field officers.- Work in conjunction with the back office team to facilitate efficient case closure within TAT.- Foster and maintain strong relationships with field officers to promote teamwork and effective communication.- Support fraud investigation initiatives and contribute to efforts aimed at fraud prevention.

Previous work experience as an Office Executive. Ability to work as part of a team. High-level written and verbal communication skills. Basic knowledge of market research. Familiarity with the locations of Perform basic admin duties including printing, sending emails. Processing company receipts, invoices, and bills. Assisting and supporting management. Daily record keeping with electronic and hard copy filing of documents. Obtain relevant information from other organizations or agencies. Prepare and format legal and management reports. Maintain and update databases and tracking systems. Respond to all case-related queries. Compile, proofread and revise drafts of legal documents and reports.