Sprs Solutions Private Limited

Madhapur, Hyderabad

Roles & Responsibilities:To monitor closely the HL data and cross sell insurance (HDFC Life and Non Life), fixed deposits and other products as introduced by the company to home loan customers of HDFC SalesTo source open market business too and achieve the targets assignedTo be completely aware of the products being offered by the company and understand competition offering and handle customer objectionsTo ensure proper customer profiling on each call / customer visit, to identify and understand his/her needs and accordingly recommend investment and Insurance optionsRelationship building with the Home Loan Executives to which he is mapped and to ensure joint calls with the HLE to ensure maximum attachments of the files being disbursedTo build a relationship with the customer so that he/ she is able to cross sell other product offering basis the need of the customer, thereby managing the entire account of customer. FSA to ensure to source customers family details, other general insurance details, other loan details etcTo be in sync and work together with the partner representativesUnderstanding the joint ownership of the customer at the time of servicing etcTo ensure timely renewal of the business sourcedTo ensure appropriate processes defined are being followed and undergo the training and certification for being compliant towards selling of various products (insurance, mutual funds etc)To always be well groomed and his sales kit should be organized and completeTo maintain company first attitude and be respectful in attitude towards other fellow colleagues, seniors, partners etc.

Roles & Responsibilities:To monitor closely the HL data and cross sell insurance (HDFC Life and Non Life), fixed deposits and other products as introduced by the company to home loan customers of HDFC SalesTo source open market business too and achieve the targets assignedTo be completely aware of the products being offered by the company and understand competition offering and handle customer objectionsTo ensure proper customer profiling on each call / customer visit, to identify and understand his/her needs and accordingly recommend investment and Insurance optionsRelationship building with the Home Loan Executives to which he is mapped and to ensure joint calls with the HLE to ensure maximum attachments of the files being disbursedTo build a relationship with the customer so that he/ she is able to cross sell other product offering basis the need of the customer, thereby managing the entire account of customer. FSA to ensure to source customers family details, other general insurance details, other loan details etcTo be in sync and work together with the partner representativesUnderstanding the joint ownership of the customer at the time of servicing etcTo ensure timely renewal of the business sourcedTo ensure appropriate processes defined are being followed and undergo the training and certification for being compliant towards selling of various products (insurance, mutual funds etc)To always be well groomed and his sales kit should be organized and completeTo maintain company first attitude and be respectful in attitude towards other fellow colleagues, seniors, partners etc.

The joining process of Swiggy for DE is very simple and takes only 5-6 hours. One can simply visit the Swiggy Recruitment Centre with required documents, join it and start working from the next day. There is no interview process. They just verify the required documents and explain the job responsibilities, salary structure and give app training.

Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibilityEstablish long-lasting, trusting connections by communicating professionally and empathetically with the clientsUse the appropriate methods and tools to provide information that is accurate, comprehensive, and thoroughMeet call handling quotas and individual and team sales targetsGather and analyse client data to identify possible products or services to recommend to managementProvide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolutionMaintain client interaction logs, handle customer accounts, and file paperwork as and when necessaryFollow communication protocols, rules, and policies