The Cloud Spa & Wellness Center

Hazratganj, Lucknow

Job Description:We are seeking skilled and experienced Spa Therapists to join our professional wellness team. The ideal candidate should have hands-on experience in delivering various massage and spa therapies while maintaining high service and hygiene standards.Key Responsibilities:Perform a range of spa and massage therapies such as Deep Tissue, Balinese, and Thai massageUnderstand client needs and recommend suitable treatmentsMaintain a relaxing and hygienic environment for clientsEnsure proper preparation of rooms and therapy materialsDeliver exceptional guest service with professionalism and careKeep records of treatments and client preferencesRequirements:1-3 years of experience as a Spa or Massage TherapistStrong knowledge of body massage techniques and wellness practicesExcellent communication and customer service skillsWell-groomed and presentable personalityCertification or training in spa/massage therapy preferredBenefits:Competitive salary with incentives and tipsSupportive and professional work environmentOpportunities for growth and advanced training

Job PurposeTo ensure that visitors and clients are received in an excellent and professional manner and that all reception areas operate a high quality service at all times.1. To supervise the professional greeting of clients and visitors, to the highest standards.2. To manage room reservations ensuring that the bookings team are processing all enquiries accurately.3. Recruitment, induction and training of receptionists and meeting room co-ordinators4. Appraisals and performance management of staff, including monthly meetings.5. Leading, monitoring, motivating and inspiring the team; providing guidance and support.6. Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services7. On-going development of skills and knowledge for the FOH team.8. Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary9. Manage the implementation for any change or upgrade in software systems10. Monitor budget and produce weekly/monthly reporting where applicable11. Supervise the co-ordination of VIP Functions and events.12. Review the uniform requirements and source new suppliers if needed

Job PurposeTo ensure that visitors and clients are received in an excellent and professional manner and that all reception areas operate a high quality service at all times.1. To supervise the professional greeting of clients and visitors, to the highest standards.2. To manage room reservations ensuring that the bookings team are processing all enquiries accurately.3. Recruitment, induction and training of receptionists and meeting room co-ordinators4. Appraisals and performance management of staff, including monthly meetings.5. Leading, monitoring, motivating and inspiring the team; providing guidance and support.6. Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services7. On-going development of skills and knowledge for the FOH team.8. Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary9. Manage the implementation for any change or upgrade in software systems10. Monitor budget and produce weekly/monthly reporting where applicable11. Supervise the co-ordination of VIP Functions and events.12. Review the uniform requirements and source new suppliers if needed