Outbound and inbound calling: Make calls to potential or existing customers and handle incoming customer calls and inquiries. Sales and lead generation: Explain products/services, persuade customers, generate leads, and close sales deals over the phone. Customer service: Resolve customer complaints, answer questions, and provide information about products or services. Administrative tasks: Maintain accurate call logs and customer records, update databases, and process orders. Communication: Build positive relationships with customers and communicate product information effectively. Performance: Meet or exceed daily/weekly sales or engagement targets.