Sites Learning India

North Delhi

Telesales Executive Responsibilities: Calling existing and potential customers to persuade them to purchase company products and services. Accurately recording details of customers purchase orders. Processing all customer purchases accordingly. Generating promising leads for the outside sales team to pursue and able to achieve the target. Managing customer accounts by ensuring that existing customers remain satisfied with company products and services. Developing and sustaining solid relationships with customers to encourage repeat business. Using sales scripts proffered by the company to drive sales and respond to customer rejections. Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences. Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Setting sales goals and developing sales strategies. Researching prospects and generating leads. Contacting potential and existing customers on the phone, by email, and in person. Handling customer questions, inquiries, and complaints. Preparing and sending quotes and proposals. Managing the sales process through specific software programs. Building and maintaining a CRM database. Participating in sales team meetings.