Siddhanth Motors

Bangalore Highway, Hyderabad

A) Customer Satisfaction & Quality of Repairs Set, monitor and take corrective measures for the following targets: Customer satisfaction, telephone report (Post Service follow ups), quality of work results and analysis, analyzing Customer Satisfaction Survey results and implementing short term and long term countermeasures. Implement measures and programs to achieve customer retention and goodwill.Ensure that parts requirements of customers are met quickly and efficiently.Implement measures and programs in the field of customer support and loyalty. Maintaining business relations with key workshop, parts and accessories customers (e.g. Key accounts, fleet operators, contract workshops); Maintaining contacts with opinion formers (such as club committees, government agencies, local politicians); Promoting creative customer support ideas put forth by staff. Protecting the customers interests in terms of the workshop service quality process chain. Protecting the customers interests in terms of ensuring rapid, need-oriented supply of Genuine Parts and accessories. Meeting the quality standards as the basis for ensuring customer satisfaction Ensure new parts and services required are identified during repair process Drive sale of Extended Warranty and Accessories during service B) Repair Process Implementing Service Core process in workshop repair activities to ensure complete customer delight. Continuous monitoring of the attainment of the goals set as above and the prompt initiation of corrective measures where required. Work allocation amongst the workshop team, monitoring, technician rotation, allocation of technicians as per vehicle type Coordinate with the Parts team for efficient planning for parts and consumable requirements Regularly track and monitor ELSA Pro usage for the workshop Implementing Final Inspection/ Q-Management (and Q-Check) to attain superior quality in workshop repairs.

Attending safety meetings to ensure the service team abides by safety policies and proceduresMentoring the service staff by promoting an environment where they can grow and excel in their craftPerforming administrative duties such as communicating with vendors, greeting customers or answering phone calls to schedule service appointmentsManaging a team of Service Technicians and AdvisorsDeveloping a working knowledge of industry laws and regulations to ensure their service department is in complianceMaintaining customer relationships to ensure repeat customers by handling customer concerns in a timely manner

Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Forecast sales, develop out of the box sales strategies/models and evaluate their effectiveness Evaluate customers skills, needs and build productive long lasting relationships Meet personal and team sales targets Research accounts and generate or follow through sales leads Attend meeting, sales events and trainings to keep abreast of the latest developments Report and provide feedback to management using financial statistical data Maintain and expand client database within your assigned territory Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile. Provides sales management information by completing reports. Updates job knowledge by participating in educational opportunities; reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Description: Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Forecast sales, develop out of the box sales strategies/models and evaluate their effectiveness Evaluate customers skills, needs and build productive long lasting relationships Meet personal and team sales targets Research accounts and generate or follow through sales leads Attend meeting, sales events and trainings to keep abreast of the latest developments Report and provide feedback to management using financial statistical data Maintain and expand client database within your assigned territory Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile. Provides sales management information by completing reports. Updates job knowledge by participating in educational opportunities; reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.