Shiva Automobiles Pvt Ltd

Tiruchirappalli, Tamil Nadu

experience must in sales field

Job Summary: The Customer Experience Manager for Car Service is responsible for overseeing and enhancing the overall customer experience at an automotive service centre. This includes managing customer interactions, ensuring high levels of satisfaction, and addressing customer needs and concerns. The role requires a strong focus on customer service, team leadership, and operational efficiency to ensure that the service centre delivers exceptional service quality and fosters long-term customer loyalty.Key Responsibilities:Customer Interaction Management:Serve as the primary point of contact for customers, ensuring timely and effective communication throughout the service process.Address customer inquiries, complaints, and service-related issues promptly and professionally.Manage and resolve any conflicts or customer complaints, ensuring that issues are handled to the customers satisfaction.Customer Satisfaction & Feedback:Monitor customer satisfaction through surveys, reviews, and direct feedback to identify areas for improvement.Analyze customer feedback and implement strategies to improve the customer service experience.Implement initiatives to enhance customer retention and loyalty, including follow-up calls and post-service communication.Team Leadership and Training:Lead and manage the customer service team, ensuring they provide excellent service and meet performance targets.Train staff on customer service best practices, handling difficult situations, and improving communication with clients.Conduct regular team meetings to discuss customer feedback, performance goals, and new initiatives.Service Process Improvement:Work closely with service technicians and other departments to streamline service processes, reduce wait times, and improve service efficiency.Monitor the flow of vehicles through the service center and identify opportunities for improvement in scheduling, service delivery, and customer interactions.

Job Summary: The Car Technician will be responsible for inspecting, diagnosing, repairing, and maintaining vehicles in a timely and efficient manner. This role involves working with a variety of car makes and models, using diagnostic tools and repair equipment to ensure vehicles meet safety standards and perform optimally.Key Responsibilities:Vehicle Inspections:Perform regular inspections of vehicles to detect issues and ensure they meet safety regulations.Assess and evaluate vehicle performance by conducting tests (e.g., engine, brake, suspension, transmission).Diagnostics and Troubleshooting:Use diagnostic equipment and tools to identify mechanical, electrical, and electronic problems.Diagnose vehicle malfunctions and determine the most effective solutions.Repairs and Maintenance:Perform repairs and replacements of parts such as engines, brakes, batteries, exhaust systems, and transmission systems.Change oil, replace filters, and carry out routine maintenance services.Repair or replace damaged body parts and components, such as lights, windows, or air conditioning systems.Customer Communication:Explain vehicle issues and recommended repairs to customers in a clear and understandable manner.Provide cost estimates for repairs and obtain customer approval before performing work.Record Keeping:Maintain accurate records of services performed, parts used, and labor costs for each vehicle.Update service histories and ensure compliance with warranty guidelines.Safety and Cleanliness:Adhere to safety procedures while working with tools, equipment, and hazardous materials.Maintain a clean and organized work environment to ensure efficiency and safety.Up-to-date Knowledge:Stay informed about the latest automotive technology, repair methods, and industry standards.Attend training sessions and workshops to improve technical skills.