Shanmukhasai Solutions Pvt Ltd

Hyderabad, Telangana

As a Tele Caller, you will be the first point of contact for our customers, helping to build relationships and ensure great service through efficient communication. Your role will be crucial in driving sales and maintaining customer engagement.Key Responsibilities:- **Make Outbound Calls**: Initiate calls to potential customers to inform them about our products and services, ensuring clear communication throughout the conversation.- **Provide Product Information**: Clearly explain the features and benefits of our offerings, answering any questions to help customers make informed decisions.- **Record Customer Feedback**: Document feedback received during calls accurately, which will help us improve our services and address customer needs.- **Follow-up on Leads**: Reach out to leads that may require additional attention, ensuring no opportunity is missed in converting prospects into customers.- **Maintain Call Records**: Keep thorough records of all calls made and conversations held, updating the database with important customer information for future reference.Required Skills and Expectations:Female candidates should possess strong communication skills, enabling them to interact confidently with customers. A positive attitude and the ability to handle rejection are crucial in this role. Freshers are welcomed; therefore, a willingness to learn and adapt is essential. Basic computer knowledge is necessary for maintaining records and using related software. A good command of the local language will greatly enhance customer engagement. Finally, a commitment to working full-time from the office in Ameerpet is expected.

We are seeking a motivated and professional female Telecaller to join our team for Shanmukhasai Solutions Private Limited in Hyderabad at our Ameerpet location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers 11000 - 12000 and a dynamic environment with opportunities for growth.Key Responsibilities:Handle customer calls in a professional and efficient manner.Address customer queries, concerns, and complaints with a problem-solving approach.Maintain accurate records of customer interactions and follow-ups.Provide timely and relevant information to customers to resolve their issues.Work collaboratively with other teams to escalate and resolve complex issues.Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.Job Requirements:The ideal candidate should have fresher years of experience in customer service or a telecaller role and should be proficient in Telugu. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires Below 10th, and the candidate should be willing to work 6 days working during the Day shift.

Job Openings for 15 tele-caller Jobs for Freshers in Hyderabad,Ameerpet, Hyderabad, having Educational qualification of : Secondary School with Good knowledge in BPO Call Center etc.