Selected Candidate's day-to-day responsibilities include:1. Ensure that our customers remain delighted with our product and service and that our customer retention and repeat purchase rates stay high and continue to grow2. Work with a talented team as well as individually, via email, phone, live chat, and social media3. Play a vital role in feeding back what the customers are saying to all areas of the business including operations, tech, brand & marketing4. Take responsibility for some operational processes e.g. financial recording and order processingYou will be part of the go-to team for our customers to get in touch, for sharing and celebrating in their joys and supporting and rectifying any problems they have.