SecUR Credentials Ltd

Mumbai, Maharashtra

Verification of employee details over phone calls and mailsMIS preparation and updation for the number of cases processed during the dayTrack mails flowing throughout the dayMaintenance and updation of log files on daily basisChecking and preparation of templates and reports daily to be sent to clientsHelp in the backend processing (updations)

1. Training and Development of all new joiners to the team and making them familiar with the process 2. Compilation and regular updation of an associate activity report to ensure productivity 3. Enforcing new and updated methods to ensure data security and integrity of the process 4. Setting up standardized Key role objectives and parameters for performance to be mapped 5. Acted as the employee relations mediator in the absence of the performance management leader program, to help resolve team member grievances and also help retain talent. 6. Sending of recommendations to Manager for top talent to be promoted. 7. Doing sampling on cases.8. Solving querries of team members.9. Reviewing discrepancy cases.