SBEM Pvt. Ltd.

Khed Shivapur, Pune

Handling of team of Customer Support Engineers of all over India along with their visit planning. Maintain customer records by updating account information. Logging of all Customer complaints. Analyzing data of site failures. Technical support (On call / through email ) to customers as well as our Customer Support Engineers to solve technical issues. Provide prompt and accurate feedback to customers. Should able to diagnose and troubleshoot basic technical issues. Ability to provide step-by-step technical help, both written and verbal. Properly escalate unresolved issues to appropriate internal teams.Desired profile of the candidateBE in electronics with hands on experience in back office Customer complaint as well as our Customer Support engineer complaints handling. Should be well versed in logging of all customer complaint and analyzing of failures data. Need to maintain trends of failures and the reason of occurrence for the same. Good knowledge of testing of Electronic & Electro-Mechanical Instruments along. Must be able to lead team and have good communication skill with sound knowledge of Excel for reporting. Must knows products like Level / flow / Pressure / Temperature Instrumentation companies like Electronet Equipments Pvt. Ltd./ Adept Fluidyne Pvt. Ltd./ Pune Techtrol Pvt. Ltd./ Forbes Marshall Pvt. Ltd./ Nivo Controls Pvt. Ltd./ Levcon / Sapcon / EIP Control / Vega Controls / Electronet Equipments.