Sanda Group

Colva, Goa

Job Description: Duty Manager - Front OfficePosition Title: Duty Manager - Front OfficeDepartment: Front OfficeReports To: Front Office Manager / Assistant Front Office ManagerLocation: Baywatch Resort Goa Sanda Hotels SernabatimEmployment Type: Full-Time________________________________________Position Summary:The Duty Manager Front Office ensures the smooth and efficient operation of the front desk, guest services, and overall guest experience during their assigned shifts. They are responsible for overseeing all front office activities, managing guest requests and concerns, and ensuring that the hotel's standards of service and operational procedures are consistently maintained.________________________________________Key Responsibilities:1. Guest Services and Interactiono Act as the primary point of contact for guests during the assigned shift, ensuring an exceptional guest experience.o Handle guest complaints, concerns, and special requests promptly and professionally, ensuring resolution to their satisfaction.o Ensure smooth check-in and check-out procedures, assisting guests as needed.2. Operational Oversighto Supervise and manage front office staff, including receptionists, concierges, and bell staff.o Ensure proper handling of all guest bookings, reservations, and cancellations.o Monitor room availability, and coordinate with housekeeping and maintenance to ensure rooms are ready for guests.o Ensure that all front office operations comply with hotel policies and standards.3. Staff Management & Trainingo Train, mentor, and motivate front office staff to provide high levels of guest satisfaction.o Assist with shift scheduling and staffing requirements to ensure adequate coverage.o Conduct performance evaluations and provide feedback and support to team members.4. Communication & Coordinationo Maintain clear and effective communication with other hotel departments, including housekeeping, maintenance, food & beverage, and security.

Job Purpose:As a Commis Chef 1, you will play an essential role in supporting the kitchen team by assisting in food preparation and ensuring the highest standards of hygiene and cleanliness. You will work under the guidance of senior chefs to assist with the preparation and cooking of meals, gaining hands-on experience and learning the basics of culinary arts.Key Responsibilities:Food Preparation: Assist in preparing ingredients, including washing, peeling, chopping, and portioning.Cooking: Under supervision, help in cooking and plating dishes as per the restaurant's menu and standards.Kitchen Maintenance: Ensure cleanliness and organization of the kitchen, including all workstations, tools, and equipment.Stock Management: Assist in receiving, checking, and storing food and supplies. Ensure proper rotation of stock to minimize waste.Health & Safety Compliance: Adhere to all health, safety, and hygiene standards in accordance with local regulations and restaurant policy.Quality Control: Assist in ensuring the quality, taste, and presentation of the food meets the establishment's standards.Team Collaboration: Work closely with the kitchen team to support smooth kitchen operations during busy periods.Learning & Development: Continuously develop culinary skills and knowledge, including understanding different cooking techniques, methods, and kitchen tools.Cleaning and Disinfecting: Maintain cleanliness of kitchen surfaces, equipment, and tools, ensuring they are sanitized for safety.Key Requirements:Experience: Previous experience in a similar kitchen role is preferred but not required (training will be provided).Skills: Basic cooking skills, attention to detail, ability to work in a fast-paced environment.Physical Fitness: Ability to stand for long periods and work in a hot, fast-paced environment.Communication: Good communication skills to effectively work with the kitchen team.Education: Culinary training (formal or informal) is an advantage but not

Job Summary:The Housekeeping Supervisor is responsible for leading and managing the housekeeping team, ensuring that all areas are cleaned and maintained according to the facility's standards. The role requires excellent leadership, communication, and organizational skills to ensure that all housekeeping duties are performed efficiently and to the highest standards.Key Responsibilities:Supervision of Housekeeping Staff:Supervise, train, and mentor housekeeping staff, ensuring they follow cleanliness and safety protocols.Assign specific duties to the housekeeping team, ensuring work is completed efficiently and on schedule.Monitor staff performance, provide feedback, and address any issues related to performance or behavior.Cleaning and Maintenance:Oversee the daily cleaning and maintenance of guest rooms, bathrooms, hallways, public spaces, and other assigned areas.Ensure that all areas are stocked with necessary supplies (e.g., cleaning products, linens, towels, etc.).Perform routine inspections to ensure cleanliness and the proper functioning of all equipment and facilities.Inventory Management:Manage inventory of housekeeping supplies and equipment, ensuring adequate stock levels and placing orders when necessary.Track and manage linen and other cleaning inventories, ensuring proper usage and minimizing waste.Quality Control and Standards:Inspect rooms and public areas regularly to ensure that cleanliness standards are being met.Ensure adherence to safety and hygiene standards, including ensuring that all cleaning chemicals and equipment are used properly and safely.Guest Interaction:Address guest requests or complaints related to housekeeping services promptly and professionally.Coordinate with other departments (e.g., front desk, maintenance) to resolve any guest issues.Administrative Tasks:Maintain accurate records of staff schedules, time off, and attendance.Assist with payroll and other administrative tasks related to housekeeping.