Customer service: Providing peace of mind to customers by helping them with coverage and claims Risk management: Developing and presenting strategies to manage risk, and advising clients on best practices Claims processing: Developing and managing systems for processing claims Policy analysis: Analyzing existing policies and contracts, and performing due diligence on new policies Communication: Acting as a liaison between clients and insurance companies, and maintaining clear lines of communication Record keeping: Maintaining records of policies and transactions Threat awareness: Staying aware of the threat landscape and alerting clients of any dangers Policy reviews: Performing periodic reviews of policies and processes