1) Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodationsProvide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers,2) Deal with occurring travel problems, complaints or refunds,3) Maintain statistical and financial records 4) Meet profit and sales targets5) Book package, make hotel reservations and collect payment/fees