Royalskyways

canadaCanada

RoyalSkyways is a leading name in the aviation industry, committed to providing exceptional travel experiences. Were expanding our team in India and looking for enthusiastic individuals to join us as Customer Service Representatives to assist customers with air ticket sales and inquiries.Responsibilities:Handle customer inquiries via phone, email, or chat regarding flight bookings, fares, schedules, and promotions.Assist customers in booking, modifying, and canceling tickets as per company policies.Provide accurate information on baggage policies, refunds, and travel documentation.Upsell additional services (e.g., seat upgrades, travel insurance).Resolve customer complaints professionally and escalate issues when necessary.Maintain records of customer interactions and transactions.Requirements:High school diploma or equivalent; graduation preferred.Prior experience in customer service, travel agencies, or airline ticketing (freshers may apply if skilled).Excellent communication skills in English and [local language(s)].Basic knowledge of GDS systems (Amadeus, Galileo, Sabre) or ticketing platforms is a plus.Strong problem-solving skills and patience in handling customer queries.Ability to work in rotational shifts (including weekends/holidays if required).Perks & Benefits:Competitive salary + performance incentives.Travel discounts/allowances.Training and career growth opportunities.