Royals Club International

Noida, Uttar Pradesh

We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.Generating sales leads.Managing incoming calls.Building good relationships with customers.Resolving complaints and following up on resolutions.Identifying customers' needs.Meeting sales objectives.Following procedures and policies.

We are looking for detail-oriented reservation executive to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation executive you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.Reservation Executive Responsibilities:Assisting and advising customers who may be choosing from a variety of travel options.Making reservations for customers based on their various requirements and budgetary allowances.Checking the availability of accommodation or transportation on the customers desired travel dates.Helping plan travel itineraries by suggesting local tourist attractions and places of interest.Processing payments and sending confirmation details to customers.Sorting out any issues that may arise with bookings or reservations.Selling and promoting reservation services.Answering any questions customers might have about the reservation process.Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.Providing support to customers who may need to amend or cancel a reservation.Experience working in sales or public relations, preferably in the hospitality or travel industries.Customer-service experience.Excellent written and verbal communication skills.Multi-tasking and time-management skills, with the ability to prioritize tasks.Proficient in Microsoft office suite.Data entry experience.Flexible working hours.