Roaming Wave Holidays

Manish Nagar, Nagpur

As a Travel Executive, you will be responsible for managing client inquiries, creating travel itineraries, and ensuring smooth travel experiences for our customers. Your role will involve handling bookings, coordinating logistics, and providing excellent customer service throughout the customers journey.Key Responsibilities: Handle customer inquiries via email, phone, and in-person, offering advice on travel destinations, tour packages, and services. Create personalized travel itineraries and tour plans according to customer preferences. Assist with bookings for flights, accommodations, transport, and other travel-related services. Coordinate with suppliers, partners, and vendors (hotels, transport companies, tour guides, etc.) to ensure seamless travel experiences. Ensure timely payment collections and manage refunds or cancellations as needed. Provide pre-travel guidance and post-travel support to clients. Monitor and handle any issues that may arise during tours, providing prompt solutions. Stay updated on travel trends, destination information, and local regulations to offer the best advice to clients. Assist with marketing efforts by providing input on content related to travel experiences and offers. Maintain accurate records of bookings, expenses, and customer feedback.Requirements: Previous experience in travel planning, bookings, or customer service (preferred). Strong communication and interpersonal skills. Ability to multitask and handle multiple clients and bookings efficiently. Knowledge of domestic and international destinations. Proficiency in booking software and Microsoft Office (Excel, Word, etc.). Attention to detail and problem-solving skills. A passion for travel and willingness to learn about new destinations.